Return & Refund Policy

At Jynvre, we are committed to delivering a refined shopping experience that reflects the quiet luxury and craftsmanship of our handbag collections. Your satisfaction and peace of mind are our priority. Should any issue arise, we promise to resolve it with fairness, transparency, and efficiency.

1. Return Eligibility

We offer a 30-day return policy, meaning you have 30 days after receiving your handbag or leather accessory to request a return.

To be eligible for a return:

The item must be in the same condition as received
Unused, unworn, and free of stains, scratches, or damage
With original tags attached (if applicable)
In its original dust bag, box, and packaging
Accompanied by a receipt or proof of purchase

Jynvre reserves the right to refuse returns that do not meet these conditions.

2. How to Start a Return

To initiate a return, please contact us at:

Email: support@jynvre.com
Phone: (852)28970878

Once your return request is reviewed and approved, we will provide detailed return instructions, including the return address and any required documentation.

Important: Items sent back without prior authorization will not be accepted.

3. Return Shipping Fees

Quality Issues: If the return is due to a manufacturing defect, damage during transit, or an incorrect item, Jynvre will cover the return shipping costs.
Change of Mind: If the return is due to personal preference (e.g., style, color, or size choice), the customer is responsible for return shipping fees. Original shipping charges are non-refundable.

We recommend using a trackable shipping service for your return.

4. Damages & Order Issues

Please inspect your handbag upon delivery. If your item arrives defective, damaged, or incorrect, contact us within 48 hours of delivery so we can evaluate the issue and provide a prompt resolution.

We may request photos of the item and packaging to assist with the claim process.

5. Non-Returnable Items

The following items are not eligible for return:

Customized or personalized handbags
Final sale items
Gift cards
Items showing signs of wear or damage after delivery

6. European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of receipt, without providing a reason.

To qualify:

The item must be unused and in original condition
Returned in original packaging with proof of purchase

7. Refunds

Once we receive and inspect your return, we will notify you regarding approval status.

Approved Returns: Refunds will be issued to your original payment method.
Processing Time: Please allow up to 10 business days for inspection and processing. Your bank or credit card provider may require an additional 3–5 business days to post the transaction.

If more than 15 business days have passed since your refund approval, please contact us at support@jynvre.com.

8. Our Commitment to Resolution

We encourage you to contact us directly for any concerns before opening a dispute. We acknowledge all inquiries within 48 hours and aim to provide a full resolution within 7–14 business days.