Contact Us
Order Status
To check the latest status of your shipment, please visit 17TRACK and enter your tracking number.
Please note that tracking information may take several business days to update after your order has been shipped.
Other Questions
You may find answers to common questions in our FAQ Help Center.
For questions about products, orders, shipping, returns, refunds, or payments, please submit a message through the contact form on this page or contact our customer support team by email.
Customer Support Hours
Our customer support hours are:
Monday to Friday, 9:00 AM–5:00 PM Eastern Time, excluding public holidays.
We aim to respond to most inquiries within one business day. During weekends, holidays, promotional periods, or other periods of high demand, additional response time may be required.
If you do not receive a response, please check your spam or junk email folder.
To help us respond efficiently, please avoid sending multiple messages regarding the same inquiry. Sending duplicate requests may delay our response time.
When contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used to place the order
- A brief description of your question
- Relevant photos or screenshots, when applicable
Customer Support
Email: support@jynvre.com
Phone: +852 2785 3491
Company Information
Brand Name: Jynvre
Legal Business Name: TIN'S LABEL FACTORY LIMITED
Business Address: 688 Qicheng Street, Kowloon District, Hong Kong
Customer Support Email: support@jynvre.com
Customer Support Phone: +852 2785 3491
Jynvre is operated by TIN'S LABEL FACTORY LIMITED.